Description
Description
Restore proper storage and functionality in your freezer compartment with the genuine OEM shelf part WR17X12911 from GE. This shelf (often referred to as a “chiller shelf”) provides a stable platform for items in the freezer or a freezer-adjacent drawer area. Because shelf dimensions, mounting rails and liner configurations vary between appliance models and production years, please check with your maintenance technician to confirm this part number matches your appliance’s full model number before ordering. geapplianceparts.com+2applianceparts.lowes.com+2
Features & Benefits
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OEM-specified shelf designed by GE for correct fit and performance. geapplianceparts.com+1
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Provides a flat stable surface for freezer items, helping maintain organization and preventing shifting or tipping of stored goods.
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Offers direct replacement cost efficiency: replacing the shelf is much less expensive than replacing the entire drawer or liner assembly.
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Easy to install for a technician or qualified DIYer (once compatibility is verified) — involves removing the old shelf and sliding in or mounting the new one. partselect.com+1
Common Symptoms That Indicate Replacement
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The freezer shelf is cracked, missing, sagging or mounting tabs are broken.
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Stored items in the freezer shift, tip or slide unexpectedly when the door or drawer is opened.
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The shelf does not sit flush or appears mis-aligned with the drawer/liner assembly.
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You hear scraping, shifting or binding when sliding the drawer or opening the freezer compartment.
If you notice any of these symptoms, have your maintenance technician verify that shelf WR17X12911 is the correct part for your specific model and check that the liner, tracks and mounting structure are intact.
Compatibility / Partial Model List
This part is listed by GE for use in many of its refrigerator models as the “Refrigerator Freezer Chiller Shelf”. geapplianceparts.com+1
According to parts listings, WR17X12911 replaces earlier part numbers such as AP4691463, WR17X11927, WR17X12191. partselect.com+1
Note: Because freezer drawer widths, liner rails and tab spacing vary by model year and brand, you must match the full appliance model number (including suffix letters) found on the service tag to ensure fit.
Cross Reference
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Alternate/earlier part numbers WR17X11927, WR17X12191, AP4691463. partselect.com+1
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Available under PartSelect listing: PS3417696 (for WR17X12911) — check for correct color or version (White). partselect.com
Compatibility Notes
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Matching your appliance’s entire model number (including suffix letters) is critical—even if the old shelf looks identical, differences in mounting depth, tab width or liner configuration may exist. applianceparts.lowes.com
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Replacing the shelf will restore surface functionality only if the liner, drawer frame, support rails and mounting tabs are intact. If these components are damaged, the shelf alone may not fully resolve the issue.
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Installation involves removing the drawer (if applicable), sliding out the old shelf, cleaning debris or broken tab fragments, aligning the new shelf WR17X12911 into place and sliding the drawer back to test for smooth movement. Monitor for correct fit and ensure items load securely.