Return window: Returns are accepted within 30 days of the delivery date.
Non-returnable items: Gas parts and electrical parts cannot be returned, except as described below for wrong, damaged or defective items. This is also shown on product pages and in the cart before checkout.
Condition: Returned items must be unused, uninstalled and in their original packaging.
Restocking fee: A 15% restocking fee applies to accepted returns. It doesn't apply if we sent the wrong item or the item arrived damaged or defective.
Wrong, damaged or defective items: Contact us within 30 days of delivery. We'll replace the item or refund it in full, including shipping. This applies to gas and electrical parts too.
Damaged or missing packages: Report within 5 business days of the delivery date.
Return shipping: The customer pays return shipping, unless we sent the wrong item or it arrived damaged or defective.
How to return: Email joshua@a3appliancesupply.com or call (850) 396-1959 with your order number. A Return Authorization (RA) is required. We'll send the return address and instructions with your RA. Returns without an RA can't be accepted.
Refunds: Refunds go to your original payment method within 5–10 business days after we receive and inspect the return. Original shipping charges are non-refundable, except for our errors.
Cancellations: Orders can be cancelled for a full refund before they ship.
